{"accordion":[{"content":"<strong>In the new platform you'll notice:</strong><br>\n<ul>\n<li><strong>An updated left menu bar: </strong>Giving you an easy to navigate experience.</li>\n<li><strong>Waffle Navigation: </strong>For quick access to Bridge Payments, Bridge Engagement, and Bridge Compliance.</li>\n<li><strong>New Naming Convention </strong>\n<ul>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 6pt;\">“Practice Management Bridge” is the name for the unified platform and includes:\n<ul>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 6pt;\">Bridge Engagement (formerly \"RavePoint\")</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 6pt;\">Bridge Compliance (formerly \"OfficeSafe\")</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 6pt;\">Bridge Payments </li>\n</ul>\n</li>\n</ul>\n</li>\n</ul>","title":"What is changing?"},{"content":"Yes! In the unified platform, Practice Management Bridge, products will be referred to as:<br>\n<ul>\n<li>Bridge Engagement (replacing RavePoint)</li>\n<li>Bridge Compliance (replacing OfficeSafe)</li>\n<li>Bridge Payments (replacing Practice Management Bridge)</li>\n</ul>","title":"Are the product names changing?"},{"content":"We want to give you the ability to modernize the management of your practice with a consolidated platform that saves time, captures payments, and ultimately provides a better patient experience.","title":"Why is the design changing?"},{"content":"<p>Yes, in Payments (formerly known as Practice Management Bridge), the down arrow next to the username has changed to a gear icon to access settings.</p>\n<p><img src=\"https://20898597.fs1.hubspotusercontent-na1.net/hubfs/20898597/gear%20icon.png\" width=\"108\" height=\"98\" loading=\"lazy\" alt=\"gear icon\" style=\"height: auto; max-width: 100%; width: 108px;\"></p>\n<p> </p>","title":"Are any buttons going away?"},{"content":"<p>Yes, and you'll be glad you did!</p>\n<p>With the new platform, we're giving you a modern and easy to navigate experience with our three powerful products merged into one platform and just a click away.</p>","title":"Do I have to accept this change? "},{"content":"<p>Transaction Reports have been relabeled as Reports.</p>","title":"I can’t find the Transaction Reports, where did it go?"},{"content":"<p>You can now find those same links within the “waffle” icon.</p>\n<p><img src=\"https://20898597.fs1.hubspotusercontent-na1.net/hubfs/20898597/Waffle%20button.png\" width=\"141\" height=\"134\" loading=\"lazy\" alt=\"Waffle button\" style=\"height: auto; max-width: 100%; width: 141px;\"></p>\n<p> </p>","title":"Where did the Compliance and Engagement buttons go that were under the Practice Management Bridge logo?"},{"content":"<span>When switching over to a new product using the waffle menu navigation, a new browser tab will open. You'll be able to find what you were previously working on just as you left it in the previous tab!</span>","title":"Do you lose your place in the product when you toggle over to another product? "},{"content":"<p>It will be stored and accessible just as it was in the old platform. There will be a list view where you can access any completed forms.</p>","title":"Where does the OSHA Injury form go/ is it stored once completed?"},{"content":"<p><span>Not at this time, however, we are transforming into a more patient centric experience. Stay tuned!</span></p>","title":"Will there be one place to view all patient information? "},{"content":"<p>There will be no changes to this behavior at this time. You will need to complete the training modules as you have always done for training to progress.</p>","title":"Will Bridge Compliance (formerly OfficeSafe) training progress save when toggling between the other products?"},{"content":"<p><span>When a user clicks to learn more, they will be connected to a landing page with educational content about Practice Management Bridge products and what they offer. In some cases, a representative from Rectangle Health will reach out to the user to see if there are any questions, we can help answer. If that’s the case, a member from our Customer Success team will also be notified to be able to relay any messages from that account’s leadership and/or goals. </span></p>","title":"Enterprise: What will happen when a user clicks to ‘learn more’? "},{"content":"<p>Contact your Customer Success Manger for assistance. </p>","title":"Enterprise: If my users have questions navigating the new user-interface, where do I point them?"},{"content":"<p>Yes, this will be given to your Customer Success Manager.</p>","title":"Enterprise: Will Rectangle Health track how many users of specific Parent account are clicking/showing interest "}],"column_count":{"choice":"one_column"},"first_item_opened_by_default":false,"icon":{"closing_icon":{"icon_set":"fontawesome-5.14.0","name":"Minus Circle","type":"SOLID","unicode":"f056"},"icon_position":"right","opening_icon":{"icon_set":"fontawesome-5.14.0","name":"Plus Circle","type":"SOLID","unicode":"f055"}}}
What is changing?
In the new platform you'll notice:
- An updated left menu bar: Giving you an easy to navigate experience.
- Waffle Navigation: For quick access to Bridge Payments, Bridge Engagement, and Bridge Compliance.
- New Naming Convention
- “Practice Management Bridge” is the name for the unified platform and includes:
- Bridge Engagement (formerly "RavePoint")
- Bridge Compliance (formerly "OfficeSafe")
- Bridge Payments
- “Practice Management Bridge” is the name for the unified platform and includes:
Are the product names changing?
Yes! In the unified platform, Practice Management Bridge, products will be referred to as:
- Bridge Engagement (replacing RavePoint)
- Bridge Compliance (replacing OfficeSafe)
- Bridge Payments (replacing Practice Management Bridge)
Why is the design changing?
We want to give you the ability to modernize the management of your practice with a consolidated platform that saves time, captures payments, and ultimately provides a better patient experience.
Are any buttons going away?
Yes, in Payments (formerly known as Practice Management Bridge), the down arrow next to the username has changed to a gear icon to access settings.
Do I have to accept this change?
Yes, and you'll be glad you did!
With the new platform, we're giving you a modern and easy to navigate experience with our three powerful products merged into one platform and just a click away.
I can’t find the Transaction Reports, where did it go?
Transaction Reports have been relabeled as Reports.
Where did the Compliance and Engagement buttons go that were under the Practice Management Bridge logo?
You can now find those same links within the “waffle” icon.
Do you lose your place in the product when you toggle over to another product?
When switching over to a new product using the waffle menu navigation, a new browser tab will open. You'll be able to find what you were previously working on just as you left it in the previous tab!
Where does the OSHA Injury form go/ is it stored once completed?
It will be stored and accessible just as it was in the old platform. There will be a list view where you can access any completed forms.
Will there be one place to view all patient information?
Not at this time, however, we are transforming into a more patient centric experience. Stay tuned!
Will Bridge Compliance (formerly OfficeSafe) training progress save when toggling between the other products?
There will be no changes to this behavior at this time. You will need to complete the training modules as you have always done for training to progress.
Enterprise: What will happen when a user clicks to ‘learn more’?
When a user clicks to learn more, they will be connected to a landing page with educational content about Practice Management Bridge products and what they offer. In some cases, a representative from Rectangle Health will reach out to the user to see if there are any questions, we can help answer. If that’s the case, a member from our Customer Success team will also be notified to be able to relay any messages from that account’s leadership and/or goals.
Enterprise: If my users have questions navigating the new user-interface, where do I point them?
Contact your Customer Success Manger for assistance.
Enterprise: Will Rectangle Health track how many users of specific Parent account are clicking/showing interest
Yes, this will be given to your Customer Success Manager.
